Refund & Exchange Policy

At Doseffect Aesthetics, we are committed to providing high-quality skincare products and ensuring your satisfaction. Due to the nature of our products, we have a strict no-return and no-refund policy for skincare items. However, in cases of skin damage, we may consider exceptions on a case-by-case basis, provided specific documentation is submitted.

General Policy

1.No Returns or Refunds on Opened Skincare Products:
For health, safety, and hygiene reasons, we do not accept returns or offer refunds on any skincare products, unless there is a documented case of skin damage.

2.Exceptions for Skin Damage:
If you experience skin damage or an adverse reaction, you may request a return or refund, but only if you provide the following documentation:

- A detailed description of the reaction or damage.
- A list of all products used (including the product in question).
- Before and after pictures of the affected area.
- A clear picture of the product and its lot number.

3.Evaluation Process:
All return requests for skin damage will be reviewed on a case-by-case basis by our team. We reserve the right to request additional information or deny a return if the required documentation is incomplete or insufficient.

4.Timeframe for Submitting Claims:
Claims for skin damage must be submitted within 30 days of buying the product.

5.Refund or Replacement:
If your return request is approved, we will offer either a refund or a replacement product, at our discretion.

6.Non-Returnable Items:
Products that do not meet the above criteria (e.g., no skin damage, incomplete documentation, or opened products without proof of damage) are not eligible for return or refund.